By accessing or using the Executive Protection Advance Survey platform ("Service"), you agree to be bound by these Terms of Service and Refund Policy ("Terms"). The Service is offered by ISCG Labs, Inc. ("ISCG," "Company," "we," "our," or "us"). If you do not agree to these Terms, you may not access or use the Service.
The Service is available only within the United States. By using the Service, you represent and warrant that you are a legal resident of the United States, that you are at least 18 years of age, and that you have the legal capacity to enter into these Terms.
If you are a U.S. resident who temporarily travels outside the United States, you may continue to access the Service at your own risk and responsibility. You acknowledge and agree that:
You may not access or use the Service from any country, territory, or region that is subject to comprehensive sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
The Service may be subject to the Export Administration Regulations (EAR) administered by the U.S. Department of Commerce, Bureau of Industry and Security. You agree not to export, re-export, or transfer the Service or any technical data received through the Service in violation of applicable export control laws and regulations.
You represent and warrant that you are not listed on any U.S. government restricted party list, including but not limited to the Specially Designated Nationals and Blocked Persons List (SDN List), the Entity List, or the Denied Persons List.
Any false representation regarding your U.S. residency status constitutes a material breach of these Terms and grounds for immediate termination of your account and forfeiture of any prepaid fees.
The Executive Protection Advance Survey is a secure, cloud-based platform designed for executive protection professionals. The Service enables authorized users to create, manage, and collaborate on advance survey reports used in protective operations. All survey data is encrypted using AES-256-GCM encryption in the user's browser before being transmitted to and stored on our servers.
Each subscription is for a single individual user. You may not share your login credentials with any other person or allow any other person to access the Service using your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
Any false representation regarding your U.S. residency status during registration or at any time during your use of the Service constitutes a material breach of these Terms.
Monthly Plan: $65 per month, with a 7-day free trial for new subscribers.
Annual Plan: $624 per year ($52 per month, representing a 20% discount over the Monthly Plan). The Annual Plan does not include a free trial.
All prices are in U.S. dollars. ISCG reserves the right to change subscription pricing at any time upon 30 days' prior notice to existing subscribers.
New subscribers are eligible for a one-time, 7-day free trial. During the free trial, you will have full access to the Service. The free trial is limited to one per individual. Creating multiple accounts to obtain additional free trials is prohibited and constitutes a violation of these Terms.
If you cancel during the trial period, your access continues through the end of the trial. At trial end, your account and all associated data will be permanently deleted. You will not be charged. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid Monthly Plan or Annual Plan (as selected at registration), and the payment method on file will be charged at the applicable rate. By beginning a free trial, you authorize this automatic conversion and charge unless you cancel before the trial expires. Following registration, you will receive a confirmation email summarizing your subscription terms, including the automatic conversion date, the applicable billing amount, the billing frequency, and instructions for canceling before the trial expires. You may cancel at any time through the Customer Portal.
All payments are processed through Stripe, Inc. By subscribing to the Service, you authorize ISCG to charge your payment method on a recurring basis in accordance with your chosen subscription plan. You are responsible for providing accurate and current payment information. Invoices and receipts are automatically generated and provided through Stripe.
When you cancel a Monthly Plan, your access continues through the end of the current billing period. No refund is issued.
When you cancel an Annual Plan, your access continues through the end of the current annual billing period. No refund is issued.
You may cancel your Monthly or Annual Plan at any time through the Customer Portal. Upon cancellation, your access to the Service continues through the end of your current billing period. At the end of that period, your account and all data associated with it — including all encrypted survey data, encryption keys, collaboration records, and account information — will be deleted from active storage in accordance with Section 8 of the Data Processing Agreement. Residual copies in encrypted database backups maintained by our infrastructure provider are purged within thirty (30) days as part of the standard backup retention schedule. No refund is issued upon cancellation, as you retain full access to the Service through the period for which you have paid.
If you believe a charge is incorrect, please contact us at contact@iscgconsulting.com before initiating a chargeback with your financial institution. We are committed to resolving billing disputes promptly and fairly.
You may upgrade from the Monthly Plan to the Annual Plan at any time through the Customer Portal. When you upgrade, Stripe will automatically prorate any unused time remaining on your current Monthly Plan and apply it as a credit toward your Annual Plan subscription.
You may downgrade from the Annual Plan to the Monthly Plan at any time through the Customer Portal. The change takes effect at the end of your current annual billing period; you retain your Annual Plan benefits until then.
ISCG is committed to protecting the security and privacy of your data. The following measures are implemented:
All survey data is encrypted using AES-256-GCM encryption in your browser before being transmitted to our cloud database (operated by Supabase, Inc. on our behalf). Data is stored only as ciphertext. ISCG does not access your plaintext survey data in the ordinary course of business.
Encryption keys for each survey are stored in our cloud database (operated by Supabase, Inc.) and protected by row-level access controls. Encryption keys are not accessed by ISCG in the ordinary course of business.
The Service uses session tokens for authentication, managed by our authentication provider (Supabase). Passwords are stored as a salted bcrypt hash and are never stored or transmitted in plaintext or any retrievable form.
Row-level security policies ensure that each user can only access their own data and data that has been explicitly shared with them through the collaboration feature.
Each survey may be shared with up to 2 collaborators. Only the survey creator can delete a survey. When a survey is deleted, all sharing records are automatically removed.
We do not sell, trade, or share your personal information or survey data with third parties. For complete details on data handling, please refer to our Privacy Policy.
Your encrypted survey data is stored on our servers indefinitely for as long as your subscription remains active. There is no limit on how long your data will be retained while you maintain an active subscription.
"Data retention" refers to the storage of your encrypted survey data on our servers for the sole purpose of making it available to you through the Service. ISCG does not view, read, or access your encrypted survey data. Your data is stored exclusively for your benefit and use.
Upon cancellation of your subscription, all encrypted survey data, encryption keys, collaboration records, and account information are deleted from active storage at the end of your current billing period. Residual copies in encrypted database backups maintained by our infrastructure provider (Supabase) are purged within thirty (30) days as part of the standard backup retention schedule. After that purge, this data cannot be recovered by anyone, including ISCG. You should download or export your data before your cancellation takes effect.
Active subscribers may delete individual surveys at any time through the Service. Collaborators cannot delete surveys that they did not create. If you wish to delete your entire account and all associated data, please contact us at contact@iscgconsulting.com.
ISCG will comply with valid legal process issued by courts of competent jurisdiction in the United States, including subpoenas, court orders, and search warrants.
Account Information: In response to valid legal process, ISCG can provide account information including email address, subscription status, payment history (via Stripe), account creation and last access dates, IP addresses, and device information.
Survey Data and Encryption Keys: Survey data is encrypted with AES-256-GCM. Encryption keys are stored within our database infrastructure. ISCG will produce encrypted survey data and associated encryption keys only in response to valid, enforceable legal process — specifically, a court order or search warrant supported by probable cause. ISCG will not voluntarily disclose encrypted survey data or encryption keys absent compulsory legal process.
ISCG will challenge legal process that it determines, in its sole discretion, to be overbroad, unduly burdensome, or legally deficient.
ISCG will make reasonable efforts to notify affected users of legal process seeking their data, unless notification is prohibited by law, court order, or gag order. If notification is initially prohibited, ISCG will provide notice when the prohibition is lifted.
You agree to use the Service only for lawful executive protection and security purposes. You may not:
The Acceptable Use Policy ("AUP") is incorporated into these Terms by reference. In the event of any conflict between these Terms and the AUP, the AUP shall control with respect to the subject matter of the conflict.
The Service allows you to share individual surveys with up to 2 collaborators. Collaborators can view and edit the shared survey. The survey creator retains full ownership of the survey at all times. Only the creator of a survey can delete it. When a survey is deleted, all sharing records and collaborator access are automatically removed.
Collaborators must be at least 18 years of age, hold an active, individually paid subscription to the Service, be located within the United States or lawfully permitted to access the Service, and have a legitimate professional need related to an executive protection or security engagement.
Each collaborator is independently bound by these Terms of Service, the Acceptable Use Policy, the Privacy Policy, and the Data Processing Agreement. The survey creator is not required to separately bind the collaborator to these documents; however, the creator must verify that the collaborator meets all eligibility requirements.
Creator Responsibilities: The survey creator is responsible for verifying collaborator eligibility before sharing, determining that the collaborator has a legitimate professional need for access, and revoking access when the engagement concludes or when the creator becomes aware of any misuse.
Collaborator Responsibilities: Each collaborator is responsible for complying with all applicable Terms and the Acceptable Use Policy, using shared data solely for the purpose of the protective operation for which access was granted, and maintaining the confidentiality of all shared information.
ISCG reserves the right to take enforcement action independently against either the creator or the collaborator. A collaborator whose account is terminated will immediately lose access to all shared surveys. If a creator's account is terminated, the creator's surveys will be subject to data deletion in accordance with these Terms.
The survey creator shall not be held liable for a collaborator's independent violations of these Terms, provided that the creator: (a) verified the collaborator's eligibility prior to sharing, (b) did not know of or participate in the violation, and (c) revoked access promptly upon becoming aware of the violation. This provision modifies the scope of Section 18.1(j) accordingly.
ISCG strives to maintain 99.9% uptime for the Service but does not guarantee uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, system updates, or unforeseen outages. ISCG is not liable for any temporary interruption in service availability.
The Service, including all software, design, text, graphics, and other content (excluding user-generated survey data), is the proprietary property of ISCG Labs, Inc. and is protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service during the term of your subscription.
You retain full ownership of all survey data and content you create using the Service.
The Service is a planning, documentation, and communication tool designed for executive protection professionals. The Service does not replace professional judgment, training, or experience. All operational decisions made using information from the Service are solely your responsibility.
No system is immune to all threats, and ISCG does not guarantee that the Service will be free from vulnerabilities, errors, or security incidents.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ISCG LABS, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ISCG DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, OR ERROR-FREE, THAT THE SERVICE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE ENCRYPTION IMPLEMENTED BY THE SERVICE WILL PREVENT ALL UNAUTHORIZED ACCESS TO YOUR DATA. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY ISCG OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY.
Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by applicable law.
In no event shall ISCG Labs, Inc. be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to damages for loss of data, loss of revenue, loss of business opportunity, personal injury, bodily harm, property damage, or security incidents, arising out of or related to your use of or inability to use the Service.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ISCG LABS, INC.'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO ISCG IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE BEEN A SUBSCRIBER FOR LESS THAN TWELVE (12) MONTHS, THE LIABILITY CAP SHALL BE CALCULATED BASED ON THE TOTAL FEES PAID FROM YOUR INITIAL SUBSCRIPTION DATE. FOR FREE TRIAL USERS WHO HAVE NOT PAID ANY FEES, ISCG'S TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION IS CUMULATIVE AND NOT PER-INCIDENT.
ISCG is not a security services provider, protective agency, or law enforcement entity. The Service does not provide real-time threat intelligence, emergency response capabilities, or physical security services. The features of the Service are intended solely for planning and documentation purposes. ISCG assumes no responsibility for the accuracy, completeness, or reliability of any information entered into the Service by users.
The Service integrates with third-party services including Supabase, Stripe, Google Maps, and Signal. ISCG is not responsible for the availability, accuracy, security, or performance of any third-party service.
The liability limitations set forth in this Section 17 do not apply to your obligations under Sections 1 and 18(h)–(i) of these Terms. You shall have unlimited liability for any breach of export control, sanctions, or restricted party requirements.
You agree to indemnify, defend, and hold harmless ISCG Labs, Inc., its owners, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation applies regardless of the theory of liability, whether in contract, tort, strict liability, or otherwise. This obligation survives termination of your subscription and these Terms. The Company may, at its option, assume exclusive defense and control of any matter subject to indemnification by you.
Your indemnification obligation extends to any governmental investigations, regulatory inquiries, enforcement actions, civil penalties, criminal prosecution, or administrative proceedings brought by any federal, state, or foreign governmental authority, including but not limited to the Federal Trade Commission (FTC), state attorneys general, the Bureau of Industry and Security (BIS), the Office of Foreign Assets Control (OFAC), and foreign data protection authorities.
ISCG reserves the right to modify these Terms at any time. Material changes will be communicated to you via email at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you may cancel your subscription before the effective date.
These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its choice of law or conflict of law provisions.
For any claims that are not subject to binding arbitration under Section 21, the exclusive jurisdiction and venue shall be the state and federal courts located in Hamilton County, Ohio, specifically the United States District Court for the Southern District of Ohio, Western Division. In the event of any conflict between this Section 20.2 and Section 21, Section 21 shall control. This Section 20.2 applies only to: claims excluded from arbitration pursuant to Section 21.6; claims brought after a valid opt-out pursuant to Section 21.8; and proceedings to confirm, vacate, or enforce an arbitral award.
To the maximum extent permitted by applicable law, you irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or related to these Terms or the Service.
Notwithstanding Section 20.1, any disputes arising from or related to export control, sanctions, or restricted party obligations shall be governed by applicable federal law. Venue for such disputes remains as specified in Section 20.2.
Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve the dispute informally by sending a written Dispute Notice to ISCG at contact@iscgconsulting.com. The parties shall have a 60-day Informal Resolution Period from the date of receipt of the Dispute Notice to attempt to resolve the dispute in good faith. Neither party may initiate arbitration or litigation during the Informal Resolution Period.
FAILURE TO COMPLY WITH THIS INFORMAL RESOLUTION REQUIREMENT SHALL CONSTITUTE A WAIVER OF YOUR RIGHT TO RECOVER ATTORNEYS' FEES, COSTS, OR ARBITRATION EXPENSES IN ANY SUBSEQUENT PROCEEDING.
If the dispute is not resolved during the Informal Resolution Period, it shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator with experience in commercial technology disputes. The parties shall have 14 days to agree on an arbitrator; if they cannot agree, the AAA shall appoint one. Arbitration shall be conducted in English with the seat in Hamilton County, Ohio. Remote participation is permitted.
The arbitrator may grant any remedy that would be available in a court of competent jurisdiction, subject to the limitations set forth in these Terms. The arbitrator shall apply the substantive law specified in Section 20. The arbitrator may not:
The arbitrator shall issue a reasoned written award. The award shall be final and binding. Judgment on the award may be entered in any court of competent jurisdiction in Hamilton County, Ohio.
ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU AGREE THAT YOU WILL NOT BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION AGAINST ISCG. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS.
IF ANY DISPUTE PROCEEDS IN A COURT OF LAW RATHER THAN ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH DISPUTE SHALL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS.
THE CLASS ACTION WAIVER SET FORTH IN THIS SECTION IS AN ESSENTIAL COMPONENT OF THIS DISPUTE RESOLUTION PROVISION. IF THE CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE WITH RESPECT TO A PARTICULAR CLAIM OR REQUEST FOR RELIEF, THEN THE ENTIRETY OF SECTION 21 SHALL BE DEEMED VOID FOR THAT CLAIM ONLY, AND THAT CLAIM SHALL PROCEED IN THE COURTS SPECIFIED IN SECTION 20.2.
Each party shall bear its own costs and attorneys' fees, except:
If the arbitrator determines that a claim or defense was frivolous, vexatious, or brought for purposes of harassment, the arbitrator shall award the other party's reasonable attorneys' fees.
This Section 21 shall survive the termination of your subscription and these Terms.
You may opt out of the binding arbitration and class action waiver provisions of this Section 21 by sending written notice to contact@iscgconsulting.com within 30 days of first accepting these Terms. Your opt-out notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration.
If you opt out, all disputes will be resolved exclusively in the state and federal courts located in Hamilton County, Ohio. The jury trial waiver in Section 20.3 shall remain in effect regardless of whether you opt out of arbitration.
ISCG will not retaliate against any user who exercises the right to opt out of arbitration.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The failure of ISCG to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights or obligations under these Terms without ISCG's prior written consent. ISCG may assign its rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
These Terms, together with the Privacy Policy, the Data Processing Agreement, and the Acceptable Use Policy, constitute the entire agreement between you and ISCG regarding your use of the Service.
Notices under these Terms may be sent by email. For notices relating to termination, legal disputes, or indemnification, notice shall be sent by certified U.S. mail. Notices shall be deemed received upon confirmed delivery or 3 business days after deposit by certified mail.
Section headings are included for convenience only and shall not affect the interpretation of these Terms.
Sections 10, 11, 12, 16, 17, 18, 20, 21, and 22 shall survive the termination or expiration of these Terms.
ISCG shall not be liable for any delay or failure to perform any obligation under these Terms to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, pandemics, war, terrorism, cyberattacks, government actions, power or internet outages, third-party infrastructure failures, labor disputes, or supply chain disruptions. ISCG will provide prompt notice of any force majeure event and will use commercially reasonable efforts to mitigate its effects. If a force majeure event continues for 90 or more consecutive days, either party may terminate the subscription.
For questions about these Terms, please contact us at:
ISCG Labs, Inc.
Email: contact@iscgconsulting.com
Website: iscgconsulting.com
By subscribing to the Executive Protection Advance Survey, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Refund Policy.